Terms and Conditions

At TLC Care Providers, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. By accessing or using our services, you consent to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

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1.1. Personal Information: This may include your name, address, phone number, email address, date of birth, and other information that can be used to identify you.

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1.2. Health Information: If you are a care recipient or healthcare provider using our services, we may collect health-related information to provide you with appropriate care and support.

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1.3. Payment Information: If you make payments to us, we collect payment details such as credit card information, billing address, and other necessary information to process payments securely.

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1.4. Usage Information: We may collect information about how you use our website and services, including your IP address, device information, and browsing history.

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2. How We Use Your Information

We use your information for the following purposes:

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2.1. Providing Services: To provide you with our care services, communicate with you, and manage your appointments and care plans.

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2.2. Billing and Payments: To process payments and manage billing and invoicing.

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2.3. Improving Services: To enhance and improve our services, develop new features, and conduct research and analysis.

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2.4. Communication: To send you updates, newsletters, and promotional materials related to our services, but only with your consent.

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2.5. Compliance: To comply with legal and regulatory requirements.

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3. Information Sharing

We may share your information with:

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3.1. Care Providers: We may share your information with care providers and healthcare professionals involved in your care.

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3.2. Service Providers: We may use third-party service providers to assist us in providing our services and may share your information with them as necessary.

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3.3. Legal Requirements: We may disclose your information to comply with legal obligations or respond to law enforcement requests.

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3.4. Consent: We will only share your information with your consent, which you can withdraw at any time.

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4. Your Privacy Choices

You have the following privacy choices:

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4.1. Access and Correction: You may access and correct your personal information through your account settings or by contacting us.

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4.2. Marketing Communications: You can opt-out of marketing communications at any time by following the instructions in the communication.

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4.3. Data Deletion: You can request the deletion of your data, subject to legal and contractual obligations.

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5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet can be guaranteed to be 100% secure.

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6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the date of the latest revision will be indicated.

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7. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

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TLC Care Providers
Address: Tansley Close, London, N7 0HP
Email Address: tlcelderlyhomecare@gmail.com
Phone Number: +44 7791664818

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By using our services, you agree to the terms of this Privacy Policy. Please review it periodically for any updates or changes.

Effective Date: 09/04/2023.